Terms and condition
1. INTRODUCTION
1.1 AIGEEK PRIVATE LIMITED (hereinafter referred to as, “Profile Buddy”) recognizes the importance of maintaining Users’ privacy. This Privacy Policy (hereinafter referred to as the “Policy”) is formulated by Profile Buddy to help the individuals and/or body corporates (hereinafter referred to as the “User, Your and/or You”) using Profile Buddy’s website, platform, software, web application its mobile applications and other sources, if any (hereinafter referred to as, “Platform”) understand how their Data is collected, used and stored, shared and their rights with respect to the Data collected and the security measures undertaken to safeguard such Data.
1.2 This Policy is prepared in accordance with the provisions of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 framed under the Information Technology Act, 2000, as amended from time to time.
1.3 Eligibility: The use of this Platform is available only to persons who can form legally binding contracts under the applicable Indian law and are not barred from receiving the access and use of the Platform hereunder. Individuals who are incompetent to contract within the meaning of the applicable law, including but not limited to minors, are not eligible to access and use the Platform.
1.4 By using the Platform, the User signifies that they have read, understood and agreed to this Policy and by clicking on the acceptance button or the relevant checkbox, as applicable.
2. DEFINITIONS
2.1 Consent - shall mean the User’s acceptance of this Policy is free from any undue influence, coercion, fraud, deceit or ambiguity with respect to the terms set forth herein and the User consents to the collection, storage, usage and disclosure of the Data as described in this Policy.
2.2 Data – shall mean the User’s information collected by Profile Buddy, whether or not provided by the User or collected by Profile Buddy through automated means with the use of the Platform, which may relate to the User, directly or indirectly and may be subject to Processing in accordance with the terms set forth under this Policy.
2.3 Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the following are the two types of Data that may be collected:
Personal Information means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.
Sensitive Personal Information - Sensitive Personal Information of a person shall mean without limitation, password, financial information such as bank account or credit card or debit card or other payment instruments details, biometric information and such other information as detailed under the applicable Indian laws.
2.4 Process / Processing shall mean operation or set of operations which is performed on the Data or the sets of Data, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of Data.
3. CONSENT
3.1 The User, by using Profile Buddy ’s Platform, hereby expressly Consents to the Processing and handling of the Data in accordance with the terms set forth under this Policy.
4. DATA COLLECTED
Profile Buddy collects the following Data in order to effectively provide the services. The Data is collected in two ways, firstly, the Data provided to Profile Buddy by the User upon registration and the subsequent use and secondly, the Data automatically collected as the User interacts with the Platform and opts in/out of certain Data collection options.
4.1 DATA PROVIDED TO PROFILE BUDDY
4.1.1 Following applicable Data, without limitation, is collected for the purpose of registration. Kindly, note that some Data may be absolutely necessary for registration and some may be optional, at the sole discretion of Profile Buddy :
· Full name
· Name of the organization
· Type of organization
· Email address / official email address
· Mobile number
· City
· Pin code
· Display picture
· Language (prevailing presumption shall be English)
· User ID for the Platform
· Password
· Geolocation
· Business URL
· Business logo
· Any other information required to be inserted at the time of registration
· Any other Data that the User may need to provide on the Platform at the time of registration or after, to confirm and verify their identification which may be reasonably required to render the services of the Platform efficiently.
4.2 DATA AUTOMATICALLY COLLECTED BY PROFILE BUDDY
4.2.1 The following Data may be automatically collected by Profile Buddy by using web technologies, in – house usage analytical tools and communication logs between the User and Profile Buddy : email trails, phone call records, chat conversations with Profile Buddy ’s sales and/or support executives, IP (internet protocol) address, browser type, language preference, referring URL (uniform resource locator) data, time of access, other visited websites, operating system, mobile device manufacturer, mobile network information, clicks, scrolls, features accessed, access time & frequency, errors generated, performance data, storage utilized, user settings, configurations, devices used for access, geolocation etc.
4.3 DATA COLLECTED FROM THIRD PARTIES
4.3.1 When the Users link the Platform to third-party service providers such as Whatsapp, Telegram, Google or other similar third party services, Profile Buddy may collect Data that such parties make available, including but not limited to the name, email address, gender or profile picture. Please note that such third parties have their own privacy policies and that Profile Buddy does not accept any responsibility or liability for these policies.
4.3.2 Additionally, Profile Buddy might collect the following Data available with the third party service providers:
· Any Data from third parties for the provision of services of the Platform, internal audit, information security compliance and/or under the mandate of a regulatory body.
5. HOW PROFILE BUDDY USES THE DATA
5.1 Profile Buddy does not sell or share any User Data which is collected. Profile Buddy respects the privacy of the Users and ensures that adequate security measures are undertaken to safeguard and maintain the confidentiality of such Data. However, notwithstanding anything contained in this Policy, the User expressly acknowledges, accepts and agrees to the following usage of their Data in the manner below:
5.1.1 To use the Data to provide such Data specific services offered by the Platform including notifications, emails and messages for the same.
5.1.2 To respond to communication/query requests submitted by the User.
5.1.3 To use the Data for the purpose of KYC (know your customer) procedure.
5.1.4 To use the Data to understand the Users’ activity on the Platform and enhance security.
5.1.5 To use the Data to manage the User’s account, to contact the User for any fit purpose and to operate, improve (including communications) and provide the services of the Platform to the User. Profile Buddy uses the collected information to give the User a customized, interactive experience as per the User’s usage of the Platform. This Data can also be used to provide customized services, promotions, products and offers to the User as per the sole discretion of Profile Buddy .
5.1.6 Profile Buddy may integrate the Platform with the other applications of third parties to provide add–on functionalities and features. Should the User be willing to avail such features and add – on functionalities, they consent and agree to Profile Buddy sharing and/or exchanging their Data to provide such features and functionalities? However, the User shall have the right to opt-out of such add on functionalities and features.
5.1.7 Profile Buddy may use the User’s Data in the analysis of making reports within the Platform, for internal review, promotional, educational and sales communication and to enhance the User experience while using the Platform.
5.1.8 Profile Buddy may use the User Data to detect and prevent fraudulent transactions and other illegal activities, to report recurring transactions and protect the rights and interests of Profile Buddy , its Users, third parties and others, applicable.
5.1.9 Profile Buddy may use such Data to improve and modify the marketing campaigns and make suggestions relevant to the User.
5.1.10 Profile Buddy may use the Data to troubleshoot bugs and operational issues, conduct data analysis, research, test, monitor and analyze the activity trends and usage.
5.1.11 Profile Buddy uses the Data to develop and launch new products, in relation to the Platform, for seamless flow and integration of services, for the Users
5.1.12 Profile Buddy may use the Data in an aggregated/compiled form to produce statistical/demographic analysis for marketing, strategy and other business purposes. However, Profile Buddy shall not use such Data in a way that shall reveal the identity of the Users.
5.1.13 To disclose the User’s Data under the judicial, administrative and regulatory entities in compliance to any regulatory and legal requirements, orders, proceedings, etc. Profile Buddy shall neither assume any liability nor indemnify the User from and against any loss, damages or expenses incurred by the User due to such disclosure of Data by Profile Buddy .
5.1.14 The User acknowledges, agrees, accepts and authorizes Profile Buddy to Process and further transfer and share the Data with third parties including but not limited to the Securities Exchange Board of India (SEBI), NSDL, banks, KYC registration agencies, etc.
6. COOKIE POLICY
6.1 Profile Buddy uses cookies, flash cookies, web beacons or similar technologies to recognize a User when they visit the Platform multiple times. Cookies are small text files that are stored on the User’s computers, mobile phones and other devices through which a User may gain access to the Platform, which records the actions and preferences.
6.2 Profile Buddy uses cookies for several purposes, which include, without limitation, remembering the User and their preferences, tracking the usage of the Platform, improving the Platform, formulating custmized services/offers, enhancing the customer experience, improving the security as well as keeping logs for security purposes. Once such information is provided, Profile Buddy may use such information to provide updates to the User. The User shall have the option to decline the collection of cookies, in which case, such action may limit the User’s access and/or use of the Platform.
6.3 Profile Buddy uses the following types of cookies:
· Strictly necessary cookies.
· Performance cookies
· User experience cookies.
· Functionality cookies.
· Behaviourally targeted advertising cookies.
7. IDENTITY THEFT
7.1 The User may come across certain communication from third-party individuals and entities who may impersonate Profile Buddy and send emails in a similar fashion and manner as Profile Buddy does, asking and/or requesting the User’s Data, such as account and login credentials, OTPs (one-time passwords), 2FA (two-factor authentication), credit/debit card details, etc. Profile Buddy never asks for such information from any of its Users.
7.2 These activities are carried out by unauthorized individuals and are illegal. Profile Buddy recommends that all Users verify every mail sent to them by checking the proper domain in the email address, the designation, name and logo of Profile Buddy , etc.
8. USER’S CHOICE & RIGHTS
8.1 The User shall have the right to opt-out of non essential communications such as newsletters, offers, promotions, etc. by using the unsubscribe feature. However, Profile Buddy shall continue to send essential information, notices and emails which include, without limitation, new login from a system, password change, security updates, privacy updates, essential transactions, renewal reminders and any other such communication that Profile Buddy deems fit.
8.2 The User shall have the right to enquire from Profile Buddy regarding the Processing of their Data and the details of third parties with whom Profile Buddy shares the Data.
8.3 The User shall have the right to overall withdraw the consent of sharing their Data with Profile Buddy resulting in the deletion of their account and prohibition to use and access the Platform. However, this shall not have any effect on any Data previously Processed.
8.4 The User shall have the right to review the Data they have submitted at all times and modify, change, or delete such Data as per their discretion. The User may use this option to rectify any Data which they have wrongly submitted. Profile Buddy shall not be liable for the authenticity of the Data submitted by the User.
8.5 The User shall have the right to Data portability in the event of processing through automated means.
8.6 The User shall have the right to disable cookies before visiting the Platform of Profile Buddy except for strictly necessary cookies.
8.7 The User shall have the right to not provide optional Data as determined by Profile Buddy on the Platform.
8.8 The User shall have the right to restrict or prevent the continuing disclosure of the Data where purpose or if such disclosure was made contrary to the applicable Indian law for the time being in force.
8.9 The User shall also have the right to withdraw their consent provided hereunder at any point in time. The User must reasonably inform Profile Buddy of the same and shall not use the Platform forthwith. Profile Buddy shall have the right to prohibit the usage of the Platform by the User and delete any such Data submitted by the User.
CANCELLATION AND REFUND POLICY
- This Cancellation and Refund Policy shall apply to any cancellation of subscription of Profile Buddy products and applicable refunds. Profile Buddy does not entertain any refund request if cancellation of subscription is made. Profile Buddy does not provide any kind of refund to the users. Once payment is made it will not be refunded.